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Continue ShoppingShipping & Delivery
Last updated: 1st September, 2026
At Uncommon Harvest Global Limited, we work to get your groceries to you as quickly, safely, and affordably as possible. This page explains how our shipping works, from the moment you place an order to the moment it arrives at your door.
1. Order Processing Time
Once your order is placed and payment is confirmed, we begin processing it right away.
- Processing time: Orders are packed and handed over to our delivery partners within [1-2] business days.
- Orders placed on weekends or public holidays will begin processing the next business day.
- You will receive a confirmation message (via SMS/WhatsApp/email) once your order has been received, and another once it has been shipped.
2. Delivery Locations & Timelines
We currently deliver across Nigeria. To keep things simple, we’ve grouped delivery locations as follows:
Location Group | Estimated Delivery Time |
Within [Lagos] | [1-2] business days |
Major cities (Abuja, Ibadan, Port Harcourt, etc.) | [2-4] business days |
Other states/locations nationwide | [4-7] business days |
Please note: These timelines begin once your order has been shipped, not from the date it was placed. Delivery times may occasionally be affected by factors outside our control, such as weather, public holidays, or logistics partner delays. We’ll keep you informed if this happens.
3. Delivery Fees
Delivery fees are calculated based on:
- Your delivery location
- The size/weight of your order
- Your chosen delivery option (where applicable)
Shipping costs are automatically calculated and displayed at checkout before you complete your payment so you’ll always know the total cost upfront, with no hidden charges.
Free Delivery: Orders above ₦3000 qualify for free delivery within Lagos.
4. Order Tracking
Once your order ships, you’ll receive tracking information so you can follow its journey to your doorstep. If you have questions about your order status at any time, you can reach us directly via:
- WhatsApp: 0807 774 2622
- Phone: 0708 730 9468 / 0818 723 0918
5. Delivery Attempts
- Our delivery partner will attempt to deliver your order to the address provided at checkout.
- Please ensure someone is available to receive the package, or that your address and phone number are accurate and reachable.
- If delivery is unsuccessful after [2] attempts due to an incorrect address or an unreachable recipient, the order may be returned to us, and additional delivery charges may apply for redelivery.
6. Damaged or Missing Items
We take great care in packaging every order, especially liquid products like our honey to arrive in perfect condition. However, if your order arrives damaged, incomplete, or incorrect:
- Do not discard the packaging or product.
- Contact us within [24-48 hours] of delivery via WhatsApp or phone.
- Share clear photos of the item and packaging.
- We’ll arrange a replacement, refund, or resolution promptly because a trial should always end in a smile.
7. Bulk & Wholesale Orders
Planning a large or wholesale order? Delivery timelines and fees for bulk purchases may differ from standard orders. Please contact us directly to discuss logistics, pricing, and delivery arrangements for large quantities.
8. Changes to This Policy
Uncommon Harvest Global Limited reserves the right to update this Shipping Policy at any time to reflect changes in our delivery partners, pricing, or service areas. Updates will be posted on this page with a revised “Last updated” date.
9. Need Help?
If you have any questions about your delivery, reach out to us anytime:
WhatsApp: 0807 774 2622 Phone: 0708 730 9468 / 0818 723 0918 Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM